Returns & Exchanges
At Murad, we stand behind our clinically proven formulas and want you to be completely satisfied with your skincare journey. If for any reason you are not happy with your purchase, you may return the product within 60 days for a full refund of the purchase price.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to locate your purchase and select the items you wish to return.
Print Your Label
After submitting your request, download and print the prepaid USPS return shipping label provided by our system.
Pack Your Items
Carefully place the products in their original packaging or a sturdy box, ensuring the return form is included inside before sealing the package.
Ship and Track
Drop off your package at any authorized USPS location and keep your tracking number handy; your refund will be processed within 7-10 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing